Your Privacy Is Our Responsibility
Every piece of your information at 9coin is stored with the highest level of security — learn how we keep your personal data safe.
Introduction & Scope
Welcome to 9coin's privacy policy. This document describes how we — 9coin online casino and betting platform — collect, use, store, and protect the personal information of our users.
By creating an account or using any service on our website 9coin.lat, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform.
9coin believes that data protection is a fundamental right. We place the highest importance on the privacy of all our users and handle their personal information with full accountability.
What Information We Collect
When you open an account or use any service on the 9coin platform, we may collect various types of information as described below.
2.1 Information You Provide Directly
Information you give us directly:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Payment method details (bKash, Nagad, Rocket, or Upay account number)
- Password and security question answers
- Documents submitted for identity verification
2.2 Automatically Collected Information
Information automatically collected while you use our platform:
- IP address and device type
- Browser information and operating system
- Login time, session duration, and logout time
- Game play history, betting details, and transaction records
- Information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
In some cases, information may be received from trusted third parties for identity verification or fraud prevention purposes. In such cases, we still follow our privacy standards.
Purpose of Using Your Information
9coin uses your information only for specific and legitimate purposes. The main purposes are described in detail below:
- Account Management: Your information is used to create, verify, and maintain your account.
- Transaction Processing: Your payment information is used to correctly process deposit and withdrawal requests.
- Security: Information is analyzed to prevent fraud, money laundering, and unauthorized access.
- Customer Support: Your information is used to resolve issues and provide effective assistance.
- Responsible Gaming: Gaming patterns are monitored to alert or assist users when needed.
- Service Improvement: Usage patterns are analyzed to further improve the experience on our platform.
- Legal Compliance: Necessary information is retained to comply with applicable laws and regulations.
Information Sharing and Disclosure
We strictly protect your privacy. However, in certain specific circumstances, your information may be shared with selected parties.
4.1 Service Provider Partners
Necessary information may be shared with certain trusted third-party organizations for payment processing, identity verification, and technical infrastructure work. These organizations may only use the information for the specified purpose and are required to follow our privacy standards.
4.2 Legal Obligations
We may be required to disclose information pursuant to a court order, a legitimate request from a government authority, or applicable law. In such cases, we always provide only the minimum necessary information within the bounds of the law.
4.3 Security-Related Disclosures
Information may be shared with the relevant authorities when needed to investigate fraud, deception, or any other illegal activity. This is done to protect all users of the 9coin platform.
4.4 What We Do Not Do
- We do not sell your information to advertisers or marketing companies.
- We do not share more information with third parties than is necessary.
- We do not use your information for marketing purposes without your consent.
Cookies & Tracking Technologies
The 9coin website uses cookies and similar technologies to improve your browsing experience and ensure the proper functioning of the platform.
5.1 Types of Cookies
- Essential Cookies: Necessary for managing login sessions and maintaining security. Core site functions are not possible without them.
- Functional Cookies: Used to remember your preferences and settings, such as language selection or session information.
- Analytical Cookies: Used to understand site usage patterns, which helps us improve our services.
5.2 Cookie Controls
You can accept or reject cookies through your browser settings. However, disabling essential cookies may affect some important functions of the platform.
Data Security Measures
9coin follows industry-standard security technologies and practices to protect your personal information.
- SSL Encryption: All data exchanged between our site and your device is protected by SSL/TLS encryption technology.
- Secure Data Storage: Your information is stored on encrypted servers and protected from unauthorized access.
- Access Controls: Only authorized and trained staff can access user information to the extent necessary.
- Regular Audits: Our security systems are regularly tested and improved.
- Password Hashing: Your password is never stored directly; modern hashing algorithms are used.
Data Retention Period
We retain your information only for as long as necessary.
- Active Account Data: Retained while your account is active and for a period after the account is closed.
- Transaction Records: Retained for a specified period for legal and audit purposes.
- Customer Support Communications: Retained for a limited period for dispute resolution or reference purposes.
When an account is closed or the retention period ends, we securely delete or anonymize your information.
Your Rights and Controls
As a 9coin user, you have the following rights over your own information:
- Right of Access: You can find out what information we have stored about you.
- Right to Correction: You can request that any inaccuracies in your information be corrected.
- Right to Deletion: In certain circumstances you can request that your information be deleted, though this may be limited where legal obligations apply.
- Right to Object to Processing: You can object to your information being processed for a specific purpose.
- Right to Data Portability: Where applicable, you can receive your information in a machine-readable format.
To exercise these rights, contact our customer support team. We will process your request after proper identity verification.
Protection of Minors
9coin provides services exclusively for adults. Our platform is intended only for those aged 21 and above.
We do not knowingly collect any personal information from minors. If we are informed that a minor has created an account, we will immediately suspend that account and delete all related information.
Parents are requested to monitor their children's digital activity with regard to online gambling. For more information on responsible gaming, please visit our Responsible Gaming page.
Policy Changes and Updates
9coin reserves the right to change or update this privacy policy at any time. Changes will be published on our website and will take effect from the date of publication.
For significant changes, we will try to notify you via your registered email address or through the platform. However, it is the user's responsibility to regularly visit this page to stay up to date with the latest policy.
Continuing to use our platform after a revised policy is published will be considered acceptance of the new policy.
About External Links
If the 9coin platform contains links to third-party websites, 9coin is not responsible for the privacy policies of those websites. It is recommended that you read the privacy policy of any third-party site before visiting it.
Payment service providers — bKash, Nagad, Rocket, and Upay — have their own privacy policies. Their own terms and conditions also apply when using these services.
Have a Privacy Question?
Our support team is available 24/7 in Bengali and English.